Returns & Refunds Policy

Resilient Stitches

Last updated: November 8, 2026

At Resilient Stitches, every product is made especially for your order. We work with a print-on-demand fulfillment partner to produce our designs, helping us reduce excess inventory and unnecessary waste.

We take pride in the quality of our products and want you to be happy with your purchase.

Please review our policy below.

1. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, misprinted or incorrect, we will work with you to resolve the issue.

Eligible issues include:

• Manufacturing defects.

• Printing errors or incorrect designs.

• Products damaged during delivery.

• Incorrect items supplied due to a fulfillment error.

To report an issue, email info@resilientstitches.com with:

• Your order number.

• A description of the problem.

• Clear photographs showing the issue.

Please contact us as soon as possible after receiving your order. For supplier-related claims, we generally need to submit supporting evidence to our fulfillment partner within 30 days of delivery.

Depending on the circumstances and applicable law, we will arrange a replacement, refund or another appropriate remedy.

You will not be charged for resolving an issue that is our responsibility.

2. Change-of-Mind Returns

We do not offer voluntary change-of-mind returns or exchanges beyond rights required by applicable consumer protection laws.

Because our products are made to order, we cannot generally accept voluntary returns for:

• Choosing the wrong size.

• Choosing the wrong colour.

• Changing your mind after purchase.

• Deciding that you no longer want the product.

• Personal preferences where the product matches its description.

Please carefully review product descriptions and size guides before placing your order.

United Kingdom and European Union

Customers retain their applicable statutory cancellation rights.

For most eligible online purchases, customers have 14 days from receiving their goods to notify us that they wish to cancel, followed by a further 14 days to return the goods.

Where a statutory cancellation applies, we will process refunds in accordance with applicable law.

The direct cost of returning goods may be the customer's responsibility where legally permitted and properly disclosed before purchase.

United States

We do not accept voluntary change-of-mind returns or exchanges.

However, this policy does not affect any refund, return or other rights required by applicable federal or state law.

3. Incorrect Size or Colour Selected

Please review the size chart, product description and colour options before completing your purchase.

As products are made to order, we cannot generally offer voluntary exchanges or refunds when a customer selects the wrong size or colour.

This does not affect statutory rights where a product is faulty, incorrectly described or otherwise does not meet legal requirements.

4. Lost or Undelivered Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at info@resilientstitches.com.

Include your order number so we can investigate the shipment with our fulfillment partner and the shipping carrier.

If a package is confirmed lost, we will work with you to arrange an appropriate resolution in accordance with applicable law.

5. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information when placing an order.

If an incorrect or incomplete address is provided, please contact us immediately.

Once an order enters production or shipping, changes may no longer be possible.

Additional shipping costs may apply where a reshipment is requested because of an incorrect address, where permitted by law.

6. Refund Processing

Approved refunds will generally be issued to the original payment method.

Processing times may vary depending on your payment provider and financial institution.

Where statutory cancellation or refund rights apply, we will follow the applicable legal deadlines and refund requirements.

7. How to Contact Us

For return, refund or order-related enquiries, contact:

Resilient Stitches

Email: info@resilientstitches.com

Website: https://resilientstitches.com

Please include your order number in all enquiries so we can assist you efficiently.

8. Your Consumer Rights

Nothing in this policy excludes, restricts or replaces any mandatory consumer rights available under the laws applicable to your purchase.

Where applicable consumer protection laws provide greater rights than this policy, those legal rights will take precedence.

Thank you for supporting Resilient Stitches.

Strength in Every Stitch.